Returns & Refunds Policy

We want you to feel confident in what you bring into your pantry. If something is wrong with your order, we want to hear about it.

This policy applies to purchases made directly through vanderprovisions.com.

Returns and exchanges

For food safety and quality reasons, we do not accept returns or exchanges of food products, including unopened items, for a change of mind or personal taste preference.

This does not affect our commitment to resolving damaged, defective, incorrect, or missing products.

Please do not send food products back unless our team specifically asks you to do so.

A problem with your order

Please inspect your order when it arrives. If an item is damaged, leaking, incorrect, or missing, contact us as soon as possible, preferably within 7 days of delivery.

To help us resolve the issue, please include:

• Your order number.

• A brief description of the problem.

• Photos of the affected product and shipping packaging, when applicable.

• The product’s lot code and best-by date, if available.

Please keep the packaging and product information until we have responded. Do not consume a product with a broken seal or suspected contamination.

If you discover a quality concern after the initial 7 days, please still contact us. We will review it based on the circumstances.

Replacements and refunds

For confirmed damaged, defective, incorrect, or missing items, we will arrange a replacement or refund for the affected products. Replacements ship at no additional cost. If a replacement is unavailable, we will issue a refund.

If an entire order is lost in transit or refunded because of damage, a product defect, or our error, we will also refund the original shipping charge. For a partial-order issue, we will explain any applicable shipping refund when resolving your request.

Refund timing

Once a refund is approved, we will issue it to your original payment method within 5 business days and send a confirmation.

Your bank or payment provider may need additional time to post the credit. If you have not received it within 10 business days after our confirmation, please contact us.

Products purchased elsewhere

If you purchased a Vander Provisions product from a retailer or another website, please contact that seller for returns or refunds under its policy.

You are always welcome to contact us directly about a product quality concern. Please include the product name, lot code, best-by date, and where you purchased it.

Questions?

Contact our team with your order number and a brief explanation. We will help you work through the next steps.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.